roger44 Privacy Policy

1 Introduction and Scope of This Policy

This Privacy Policy is issued by roger44 ("we", "platform" or "roger44") and applies to all users who register an account, use online services, access the roger44.app website or interact with our platform through any available channel.

By registering an account or using our services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to proceed with registration or use of our platform.

This Privacy Policy may be updated from time to time. Any material changes will be communicated to registered members via email or a notice displayed on our website. Your continued use after such notification is considered acceptance of the updated terms.

2 Personal Information We Collect

roger44 collects your personal information only when necessary to provide safe, legitimate and high-quality services. We collect information in the following categories:

Account Registration Information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (this platform is for users aged 21 and above only)
• Active email address used as a username or for communication
• Mobile phone number for two-factor verification and important communications
• Password stored in encrypted form and not accessible to our staff

Identity Verification (KYC) Information:

• Copy of identity card (MyKad), passport or other valid identification document
• Proof of residence such as a utility bill or recent bank statement
• Additional information required by our international licensing obligations

Financial Information:

• e-wallet account details (Touch 'n Go eWallet, Boost) for transaction purposes
• Bank account details for DuitNow and FPX online banking transactions
• Crypto wallet addresses (USDT, BTC, ETH) if you use these payment methods
• Deposit and withdrawal records for audit and compliance purposes

Platform Usage Information:

• Game activity logs, including bets placed, slots played and transaction records
• IP address, device type and web browser information
• Session data and cookies used to improve the user experience
• Communication records with our customer support team

3 Purpose of Using Personal Information

Every piece of information we collect is used only for legitimate purposes directly related to the provision of roger44 services. The following are the main purposes for which your personal data is used:

• Processing new account registrations and verifying your identity in line with KYC requirements
• Managing deposits and withdrawals securely through your chosen payment methods
• Monitoring account activity to detect any signs of fraud or unauthorised access
• Providing customer support via 24/7 live chat in Malay and English
• Sending promotional information, bonuses and the latest offers — you may opt out of marketing emails at any time
• Complying with legal obligations and regulatory requirements under our international licence
• Improving the overall quality of the platform, services and user experience
• Resolving any disputes, complaints or account-related issues

4 Sharing and Disclosure of Information

roger44 takes our responsibility to protect the confidentiality of your data seriously. Your personal information will not be sold or disclosed to third parties for commercial purposes without your consent. However, there are certain circumstances where disclosure is necessary and lawful:

Third-Party Service Providers:

We work with trusted service providers to enable the operation of our platform, including payment processors, e-wallet service providers and gaming technology platforms. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal and Regulatory Requirements:

roger44 may be required to disclose personal information to relevant authorities when required by law, court order or the requirements of our licensing regulatory body. Such disclosures are made in accordance with applicable legal obligations and do not require your prior consent.

Platform Protection:

In cases of fraud, money laundering or security threats against our platform and its members, roger44 reserves the right to disclose relevant information to appropriate authorities to protect the integrity of the platform and the safety of all users.

5 Cookies and Tracking Technologies

roger44 uses cookies and similar technologies to improve your experience on our platform. Cookies are small data files stored on your device when you access our website. These cookies are used for the following purposes:

• Maintaining your login session so you do not need to enter your password repeatedly
• Remembering your language preferences and display settings
• Analysing platform usage patterns for service improvement purposes
• Detecting and preventing fraudulent activity based on unusual usage behaviour

You can manage cookie settings through your web browser. However, if you disable all cookies, some functions of our platform may not work properly. We recommend using your browser's default cookie settings for the best experience.

6 Data Security and Retention Period

The security of your data is our primary responsibility. roger44 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.

The security measures we implement include encryption of data in transit using SSL/TLS protocols, encryption of stored data, role-based access controls, continuous security monitoring, periodic security audits by independent third parties, and security awareness training for all staff who handle personal data.

Regarding retention periods, roger44 keeps your personal data for as long as your account is active or for as long as necessary to provide services to you. Financial data and transaction records are retained for the period required by applicable licensing and legal obligations. After that period, data will be securely deleted or anonymised.

7 Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold. roger44 is committed to facilitating the exercise of these rights:

• Right of Access: You may request a copy of the personal data we hold about you at any time
• Right of Rectification: If your data is inaccurate or incomplete, you may request that we correct it
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to applicable legal obligations
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability: You may request your data in a machine-readable format for transfer
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email. We will process your request promptly and provide a response within a reasonable time. Identity verification may be required before we can process any data-related requests.

8 Children's Privacy and Age Restriction

roger44 is an online betting platform intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.

Every account registration requires age verification through our KYC procedure. Should we find that personal information has been collected from an individual who has not reached the required age limit, we will immediately take steps to delete the account and all related data.

If you believe that someone under the age of 21 has registered or attempted to use our platform, please contact our support team immediately so that appropriate action can be taken.

9 Changes to This Privacy Policy

roger44 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, updated legal requirements, or service improvements. We are committed to informing our members of any material changes.

Notifications of policy changes will be sent by email to the address registered in your account, or via a notice displayed prominently on the roger44.app website. The effective date of the latest version of this Privacy Policy is as shown at the top of this document.

It is your responsibility to read and understand the latest version of the Privacy Policy. Continued use of our platform after the effective date of any changes will be considered full acceptance of the updated terms.